We only keep data for our own business use - we never supply your data to a third party
The data we keep consists of:
Your name, address, phone number, email and any parking instructions
Invoicing details as required for accounting purposes
Notes about your setup that will help us with any future queries
We keep customer data for 2 years or as instructed by our accountant, whichever is longer.
SMART DATA
By requesting a Smart Setup, you are agreeing to the connection of your TV to the internet.
Technologies such as Automatic Content Recognition (ACR) track what you watch on your TV – you may be asked to opt-in to this or other technologies during the setup.
Your TV may ask you to agree to data collections/privacy policies during setup – you have the right to opt out but this may make it impossible to install a Smart Setup or you may have reduced services. The full Smart Setup fee is payable in this instance.
We are awaiting updated guidance from the Information Commissioners Office (ICO) due to the Data (Use and Access) Act coming into law on 19 June 2025. The ICO are reviewing their guidance covering the processing of personal information by organisations providing Internet of Things (IoT) products including home entertainment products ie connected TVs and smart speakers. If you are concerned about ACR or any other data collections, please speak to your TV supplier/manufacturer before booking our services.
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